Help centre
How can we help?
Browse guides by topic or search for a specific answer. Can't find what you need? Contact us — we read every message.
Getting started
Set up your account and find your way around Blumi.
Create your Blumi account
A 60-second walk-through of signing up and choosing your role.
Invite a participant to your workspace
How to send an enrolment link to a participant and what they'll see.
Finding your way around Blumi
Where each section lives and the quickest way to get back home.
Mobile navigation
How to find every area of Blumi on a phone: bottom tab bar, More drawer, and the notifications bell.
For participants
Using Blumi as the person being supported.
Families & carers
Helping someone you love thrive with Blumi.
Practitioners & support workers
Day-to-day use for the team supporting a participant.
Logging a behaviour incident
Capture what happened in a respectful, useful way.
Setting goals that mean something
Choose goals the participant has actually opted into.
Writing case notes that age well
Notes you'd be comfortable reading back in a plan review.
Behaviour Intelligence Timeline
How to read the multi-layer timeline that correlates behaviour events with medication, life events, weather, school holidays and moon phase.
Participant Intelligence tab
Overview of the new Intelligence tab on participant profiles and how it complements Behaviour, Goals and Forms.
Billing & plans
Subscriptions, invoices and NDIS questions.
Managing your subscription
Where to update payment details and download invoices.
Generating NDIS-friendly invoices
Turn participant sessions into invoices your plan manager will love.
Exporting your data
Get a complete copy of what Blumi holds about you or a participant.
Invoices & NDIS billing
Create, send and track invoices, with built-in NDIS line-item codes and PDF export.
Privacy & safety
Who can see what, and how to keep accounts safe.
Messaging & voice
Chatting with your team, dictating messages, and quick voice updates.
Starting a new conversation
How the New conversation picker works, and why participants need an account before you can message them.
Dictating messages with your voice
Use the mic button in the composer to dictate a message — your speech is transcribed live into the text box.
Tell my team: quick voice updates
A one-tap way for participants to let their care team know how they're going — and to flag when they're not OK.