Participants: signing in when you've forgotten your details

Your enrolment code is for joining, not signing in

The first time you join Blumi you enter an enrolment code and set up an email and password. After that, you sign in with that email and password — the code can't be reused.

Locked out?

On the participant sign-in screen:

• You know your email — select Forgot your password? and we'll email you a link to set a new one.
• You're not sure which email you used — select Use your enrolment code, enter the code you originally joined with, and we'll email a one-time sign-in link to the address on your account. For privacy we only show a partly hidden version of that address (for example j•••e@example.com).

Open the link on the same device, then go to Settings → Your account and set a new password so you can sign in normally next time.

Still stuck?

Ask your practitioner or support worker. They can see which email your account uses and send you a password reset email from your profile.