Resetting your password

If you can't sign in

1. Open the sign-in screen (team members use Sign in, participants and carers use Participant sign in).
2. Select Forgot your password?
3. Enter the email address on your account and select Send reset link.
4. Open the email and follow the link — it takes you to a page where you choose a new password.

Reset links expire after about an hour and can only be used once. If yours has expired, just request a new one.

Already signed in?

Go to Settings → Your account and use Change password. You can also update your name and your sign-in email there. Changing your email sends a confirmation link to the new address — the change only takes effect once you follow it.